Returns - policy

Please email us at orders@suitablysporty.co.uk if there is a problem with your order. As soon as we are aware, we can deal with it and resolve it quickly.

We make every effort to check the product, sizing guides and shipments and ensure all products we deliver are as detailed on our website. We’re sure that you'll be happy with your Suitably Sporty purchase but we know there will be occasions where item(s) need to be returned or exchanged. Our goodwill returns policy is in addition to your statutory rights and it means that if you are not happy with your purchase you can return your item(s) within 28 days of receipt of your order for a full refund. 

How to return an item

Pack the item up securely and make sure you include the Returns Form with your name, contact details and order number on it. You can download this below and you can also reuse our postage bag.

Please make sure that items are returned in the original new, unused condition and in original packaging with any labels/tags still attached – the goods must be in fully resalable condition.  If any item is not in its original condition, is damaged or looks to have been worn the refund will be discretionary.

Send the items back to us. Customers are responsible for the return postage and will be liable for the goods until received by us. Please return by whatever means you feel appropriate eg Royal Mail, Yodel etc 

Please send the items back in good time ensuring that your returned items are received within 28 days from the date you received them, otherwise your refund may be refused. 

A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

Faulty items

We pride ourselves on our excellent customer service and we make sure that all items are thoroughly checked before being despatched, so we would not expect you to receive faulty items. However, if an item is damaged please contact us straight away.

Please take photographs of the damaged item and email the photographs along with a brief description of the problem.  Please email as soon as possible to orders@suitablysporty.co.uk

Where an item is found to be faulty we will refund the cost of the return postage (please use a 2nd class postal service and ensure that you obtain proof of posting).

Returns address:

Our returns address is:

Suitably Sporty Ltd
Piperwell Cottage
Piperwell Lane
Cumberworth
Huddersfield
HD8 8YA

Returns form:

You can download and print a copy of our Returns Form here.

Other problems

If you have any other problems with your order, please contact us as soon as possible on orders@suitablysporty.co.uk so we can resolve quickly.

 

 

 

There's no set rule for the type of event we'll attend. We're flexible and can help with ideas on what would work best. As long as there are plenty of people attending (generally 80+) we'd love to join you and show off our wares 🙂

Example of events that we attend:

  • Golf clubs for their women's opens and Invitation days
  • Pickleball festivals are popular and our pop-up works perfectly at these
  • Charity shopping evenings which are great fun and a good way to raise funds
  • Outside tournaments - tennis, padel
  • Sports fairs

We're based in God's own country, Yorkshire and we happily travel 2/3 hours in any direction to pop-up at events.

This means we cover a big area but don't worry, if you're outside this distance but you still think it would be good for us to attend then get in touch. Depending on the event and our commitments we may come to visit - we love to spread our wings and visit new clubs.

Please fill in the form below giving as much information as you're able. We'll then get in touch to discuss further. The key information is date, type of event, number of attendees and location.

Once agreed, we'll liaise with designated organiser to finalise arrangements for the day. The organisers/club will need decide who benefits from our commission eg charity, club, pro.

We know that all clubs work differently so we can adapt to suit your situation.

Generally we:

  • Arrive early morning and set up our boutique (takes about an hour)
  • We'll set up approx 9/10 rails of clothing and accessories, shoes, equipment, sale boxes
  • Your members/guests can shop throughout the day
  • If we haven't got specific items with us, we'll post out to customers
  • Cash and cards accepted
  • We pack up at the end of the day
  • Over the next couple of days we work out the sales then contact you and pay your commission

Please fill out the form below to register an interest and we'll contact you to discuss your event further.

You can also speak with us (Lou or Les) on either of the numbers below:

07828 190935

07850 125257

or contact via email at: events@suitablysporty.co.uk

Come along and visit our pop-up boutique.

Click here to go to our diary